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How to Obtain Encoder Logs

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TitleHow to Obtain Encoder Logs
ProblemThis article outlines steps to obtain the logs requested by Vbrick support from your encoder for review.
Solution

1.       Log into your encoder

2.       Once logged in, select Monitor à System Logs from the navigation menu on the left.

3.       Once selected you will be brought to the System Log. Select any of the following log links (shown in green letters) and you will be brought to that specific section of the logs.  Provide the contents to Vbrick support for review.

URL NameHow-to-Obtain-Encoder-Logs

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